Each product listed on the BuildYourOwnComputer.com web site is covered by one of two returns classifications. This defines the return policy for each particular product. The returns classification may be found by emailing Returns@BuildYourOwnComputer.com with your order number.
The two returns classifications are the following:
Standard 30 Days Return
"Standard 30 Days" may be returned for a refund as long as the invoice date is not over 30 days, and the original package contents are complete and contained in the original manufacturer's packaging.
"Manufacturer's Warranty" may be returned within 30 days of the invoice date only with the prior approval by the manufacturer. In this case, the product manufacturer requires that the consumer (or "end-user") contact them directly with any returns requests. Returns for refund or exchange through BuildYourOwnComputer.com require a manufacturer case number or reference number that will allow BuildYourOwnComputer.com to process the return request through its distribution source.
Exchanges: Defective items or products that are "dead on arrival" (DOA) are subject to the terms of the manufacturer's warranty and may be exchanged with prior approval by the manufacturer. Please note: We cannot accept packages for return if they are not complete or not in their original manufacturer's packaging.
Damaged Shipments: If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as UPS, FedEx, etc., then refuse the shipment and email us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection. Email: Returns@BuildYourOwnComputer.com.com
Product Compatibility: BUILDYOUROWNCOMPUTER.COM is not responsible for product compatibility problems. Please contact the manufacturer for assistance.
Re-Stocking Fees: Any product return not covered by BuildYourOwnComputer.com's return policy is considered a "Return Exception" and is subject to a 20% restocking fee.
Non-Returnable: Products listed as Non-Returnable, Phased Out or Discontinued will be concidered "Non-Returnable".
Easy Steps for an Easy Return
Important Return Notes