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Each product listed on the BuildYourOwnComputer.com web site is covered by one of two returns classifications. This defines the return policy for each particular product. The returns classification may be found by emailing Returns@BuildYourOwnComputer.com with your order number.

The two returns classifications are the following:

Standard 30 Days Return

"Standard 30 Days" may be returned for a refund as long as the invoice date is not over 30 days, and the original package contents are complete and contained in the original manufacturer's packaging.

Manufacturer's Warranty

"Manufacturer's Warranty" may be returned within 30 days of the invoice date only with the prior approval by the manufacturer. In this case, the product manufacturer requires that the consumer (or "end-user") contact them directly with any returns requests. Returns for refund or exchange through BuildYourOwnComputer.com require a manufacturer case number or reference number that will allow BuildYourOwnComputer.com to process the return request through its distribution source.

*                   Exchanges: Defective items or products that are "dead on arrival" (DOA) are subject to the terms of the manufacturer's warranty and may be exchanged with prior approval by the manufacturer. Please note: We cannot accept packages for return if they are not complete or not in their original manufacturer's packaging.

*                   Damaged Shipments: If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as UPS, FedEx, etc., then refuse the shipment and email us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection. Email: Returns@BuildYourOwnComputer.com.com

*                   Product Compatibility: BUILDYOUROWNCOMPUTER.COM is not responsible for product compatibility problems. Please contact the manufacturer for assistance.

*                   Re-Stocking Fees: Any product return not covered by BuildYourOwnComputer.com's return policy is considered a "Return Exception" and is subject to a 20% restocking fee.

*                             Non-Returnable: Products listed as Non-Returnable, Phased Out or Discontinued will be concidered "Non-Returnable".

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Easy Steps for an Easy Return

To return a qualified product, or to exchange a defective or "dead on arrival" product, just follow these simple procedures:
 

1.                Obtain a Return Merchandise Authorization (RMA) number from BUILDYOUROWNCOMPUTER.COM within 30 days of the invoice date.

2.                Once your return has been authorized, we will email you the RMA# along with specific return instructions. The RMA number is valid for a period of 10 days. Open-item returns, returns received without a valid RMA #, or returns received more than 10 days after the RMA issue date will be classified as Overgoods* and will be refused. RMA #'s cannot be extended or re-issued.

3.                When you receive your RMA #, you will also receive an address to where your package MUST be returned. Shipping the product return to an address other than the one provided may cause severe delays in the return process.

4.                Pack the item you are returning within a sturdy shipping carton to prevent damage. We recommend you insure your return shipment against loss or damage, and use a carrier such as UPS or FedEx that can provide proof of delivery. You are responsible for all shipping charges on returned items and any damages in transit.

5.                Prominently display the RMA number on the outside of the package being returned. Note: Do not write on or apply any labels directly to manufacturer boxes or original product packaging surfaces.

6.                Your refund will be issued once the returned product has been received and accepted. Shipping charges are not refundable.

 

Important Return Notes

 

Note: Packages without an RMA# or returned products that are not authorized or acceptable for return will be shipped back to you at your expense.

 

 

*Overgoods are returns received by the return address warehouse under the following conditions:

*                   Product was received without a valid Return Merchandise Authorization number.

*                   Product was received later than 10 calendar days from the RMA date.

*                   Product does not meet our expectations. For example, the product is not in resalable condition, or was claimed to be defective and is found to be non-defective.

*                   Product is claimed to be unopened by the customer. Upon receipt a technician opens the package and discovers the product had been opened by the customer before it was returned.

Overgoods will be denied a refund and shipped back to you at your expense. This will be charged to your credit card. Your return may also be subject to a $50 processing fee if BUILDYOUROWNCOMPUTER.COM is assessed a $50 processing fee from our supplier.

If a product cannot be deemed resalable and is sent back to the customer and the customer refuses a returned product shipment, or returns the product a second time without BUILDYOUROWNCOMPUTER.COM's prior authorization, the customer agrees to relinquish all right and title to and waives all claims against BUILDYOUROWNCOMPUTER.COM for credit charges related to such products

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